Use the in-app help center first. If you still need assistance, contact support with clear details for faster resolution.
| Account ID / Mobile | [your account identifier] |
|---|---|
| Issue Type | [login / deposit / withdrawal / verification / other] |
| What Happened | [short description] |
| When | [date and time] |
| Transaction Reference | [if applicable] |
| Device | [phone model + OS version] |
Sharing complete information reduces back-and-forth and speeds up resolution.
Include your account identifier, device model, app version, the exact issue, and screenshots if possible. Add transaction IDs for payment problems.
Check for verification prompts and reset options inside the app. If you cannot access your account, contact support with your last login details and any relevant screenshots.
Share the payment method used, transaction reference number, amount, time, and the wallet screenshot showing the missing or pending status.